Code of Conduct
Standards for talent and creators on Sertified. Updated September 24, 2026.
Respect and safety
Treat talent, creators, crew and staff respectfully. Harassment, discrimination, threats, unwanted contact, unsafe set practices and working under the influence are not permitted. Stop work and report immediate safety concerns to the production team and Sertified support.
Report a concern →Talent commitments
Review the role, rate, location, call time and wardrobe before accepting. Arrive prepared and on time, follow reasonable production and phone-use rules, and notify the team promptly if you cannot attend. A no-show does not qualify for an attendance-verified payout; repeated or serious violations can lead to account action.
Review your jobs →Creator commitments
Post accurate dates, locations, rates, work and usage details. Provide a safe set and follow applicable rules for minors, work hours and agreed likeness usage. Fund selected talent before confirmation, and use the cancellation process if the production cannot proceed.
Manage productions →Platform communication and enforcement
Keep booking communication in Sertified messaging; do not solicit off-platform work to bypass platform fees. Do not post hateful, misleading or inappropriate material. The team reviews reports and may warn, restrict, suspend or ban an account based on the facts and severity. There is no automatic fixed suspension schedule; report concerns through the Help Center.
Open messaging →Need help with a booking or payment? Contact support in the Help Center.